Do I get a warranty on a machine that I buy?
Yes, any machine you purchase from us comes with a full 12-month warranty. We only sell quality products so we don't anticipate that you will need to use this, but in the unlikely event that something goes wrong, you are covered.
Where can I get help if I need it?
Fun Food Machines is committed to offering the BEST customer service. If you have any questions please contact us via our contact us page on the website.
Where is the item I purchased?
Please refer to the product listing on the website for the specific handling times for the item(s) you have ordered. Once we have shipped your item, we will email you the tracking number. For Australian customers, you can track your parcel here: http://auspost.com.au/track/
Can I come and pick up my item?
Currently we do not offer local pickup
Do you ship internationally?
We sure do! International Customers will have their items shipped from our Melbourne warehouse and the delivery times can take approximately 7 - 25 business days depending on your location. Online tracking is also included. Please note we are not responsible for any duties and taxes levied on products entering your country. Make sure you check with your local government authority prior to purchase.
What forms of payment do you accept?
You can pay for your order using PayPal or credit card, we accept VISA, Mastercard, Amex and all other major credit card providers. All our payments are completely encrypted, safe and secure so you can have the reassurance that your shopping experience with us is completely safe.
What is your returns policy?
Please check our Returns page for full information.
How long do I have to return my item?
You have 30 days from your original purchase date to get your items back to us. We recommend you use registered post as we do not take responsibility for items lost in transit.
If I do need to return an item, does it need to be in its original condition and packaging?
Any item returned back to us must be sent back in THE SAME condition as received, with all original tags and packaging such as a box. We also recommend that you use registered post to send the item(s) back to us as we don’t take responsibility for items lost in transit.